Return Policy

At Skydo Fitz, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Return Policy ensures a smooth and easy return process.

1. Eligibility for Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, the item must be:

  • Unworn, unused, and in its original condition.
  • In its original packaging with all tags attached.
  • Accompanied by proof of purchase (order number or receipt).

Please note that certain items, such as personalized or custom products, may not be eligible for return unless they arrive damaged or defective.

2. How to Initiate a Return
To start a return, follow these simple steps:

  1. Contact our customer service team at [Insert contact email] with your order details and reason for the return.
  2. We will provide you with a Return Authorization Number and detailed instructions on how to ship the item back to us.
  3. Once the item is received and inspected, we will process your refund or exchange.

3. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to your original payment method. Shipping fees are non-refundable.

Please note: If your return is due to a defective or incorrect item, we will cover the cost of return shipping.

4. Exchanges
If you would like to exchange your item for a different size, color, or product, please contact us within 30 days of receiving your order. Exchanges are subject to product availability, and we will do our best to accommodate your request.

5. Non-Returnable Items
Certain items cannot be returned, including:

  • Gift cards.
  • Items marked as final sale.
  • Custom or personalized products, unless they arrive damaged or defective.

6. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact our customer support team immediately at [Insert contact email]. We will arrange for a replacement or refund, and we will cover any return shipping costs in such cases.

7. Contact Us
If you have any questions or need further assistance with a return, feel free to reach out to us at [Insert contact information]. We’re here to help!

At Skydo Fitz, your satisfaction is our top priority, and we strive to make the return process as smooth and worry-free as possible.